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  • Moldova's first CRM with a built-in AI agent
  • Alexandra answers customers 24/7 in messaging apps
  • WhatsApp · Telegram · Viber · Instagram in one place
  • Processes aligned with GDPR and ISO/IEC 27001
  • Data stored in the Republic of Moldova
  • 14 days free, no card
GlucoseCRM

imBox — all messages

All your customer conversations in one place

imBox is where messages from every app arrive. Each conversation is linked to the customer card: what you write in one place shows up in the other.

Try it free for 14 daysSet up for my company

Order of 200 boxes

Qualification
Search and filter

14:01 · Robot · Moved to: SalesQualification from Initial contact

ERElena Rusu
ER

13:58Elena Rusu

Hello! How much are 200 boxes of 30×20 cm?

13:58AlexandraGlucose AIRead

Hello, Elena! For 200 pieces the price is 62 L each. The manager will send the exact offer today.

ER

14:05Elena Rusu

Thank you! Can you deliver by Friday?

Conversation № A83 · WhatsApp

14:02 · Ana Munteanu

The customer asks for a discount at 500 pcs.
withElena Rusu

All messages (imBox)

One customer, every app

A customer writes on WhatsApp today and on Instagram tomorrow. You see one conversation, on their card.

  • WhatsApp on the number you already have, or official WhatsApp for business
  • Telegram, Viber, Instagram, Messenger and website chat
  • Email from Gmail or any other mailbox
  • Reply to Facebook and Instagram comments too

One box for everything

From the same place, send a chat message, an SMS or an email, leave an internal note or set a task.

  • Ready-made texts that fill in the customer's name and details by themselves
  • Voice messages, emoji and files up to 25 MB
  • Choose which number or app you reply from
  • Send with Enter or Ctrl+Enter, whichever you like

WhatsApp and Facebook rules, followed

Official WhatsApp only lets you write freely for 24 hours after the customer's last message. imBox shows how much time you have left and suggests an approved message once time is up.

  • Countdown for the 24 hours
  • See whether a message was sent, delivered, read or failed
  • Facebook and Instagram rules are applied automatically

Teamwork, with no forgotten messages

A red dot shows who is waiting for a reply. Filters show only your customers, and sorting by longest wait brings forgotten customers to the top.

  • Filters: unanswered, mine, starred
  • Close several conversations at once
  • Send a colleague a direct link to a conversation
  • A new message reopens the conversation by itself

See also

See what your sales would look like in GlucoseCRM

Open a trial account in a few minutes, or, if you prefer, we integrate your company into GlucoseCRM and hand it over ready to use — in Romanian or Russian.

Try it free for 14 daysSet up for my company

14 days free · no card · nothing to install